FAQ IPO138

The minimum age to register and play at ipo138 is 18 years old. This is a firm platform policy that cannot be compromised. All members are required to submit valid identification documents during the KYC verification process to confirm their age and identity. Accounts found to be registered by underage individuals will be suspended immediately.

No. Each individual is only permitted to hold one active account at ipo138. Owning more than one account (duplicate accounts) violates our terms of use and may result in permanent suspension of all related accounts along with forfeiture of any remaining balances. If you have forgotten your existing account password, use the "Forgot Password" feature to regain access.

Log in to your account and go to the "Profile" or "Account Settings" section. There you can update your phone number, email address, and bank account details. Changes to your full name or ID number require review by our support team as they are linked to the KYC process. Contact ipo138 live support directly for assistance with updating such important information.

ipo138 accepts a variety of popular deposit methods in Malaysia, including bank transfers via FPX (Maybank, CIMB, Public Bank, RHB, Hong Leong, and more), as well as digital wallets Touch 'n Go eWallet, GrabPay, and Boost. All deposit transactions are processed securely using 256-bit SSL encryption. The minimum deposit amount is RM 20 with no maximum limit for standard deposits.

Deposits via FPX and digital wallets are typically credited to your ipo138 account within 1 to 5 minutes. In rare cases, a deposit may take up to 30 minutes if there is a delay on the bank's end. If your deposit has not been credited after 1 hour, please contact the ipo138 support team with proof of transaction (slip or screenshot) for immediate review.

ipo138 does not charge any processing fees for deposits made by members. However, some banks or digital wallet providers may apply a small fee according to their own policies — this is beyond ipo138's control. We recommend checking with your bank or digital wallet provider beforehand if you are concerned about any additional charges.

Log in to your ipo138 account, go to the "Wallet" section and select "Withdrawal". Enter the amount you wish to withdraw and choose your registered bank account. Review the details and confirm the request. Our finance team will process the request within 24 hours on business days. Please ensure the registered bank account is in your own name to avoid delays.

The minimum withdrawal amount at ipo138 is RM 50 per transaction. The standard maximum withdrawal limit is RM 30,000 per day for regular members. VIP members enjoy higher withdrawal limits based on their membership tier — up to RM 100,000 per day for the highest VIP tier. If you need to withdraw an amount exceeding the daily limit, contact your VIP account manager or the support team for assistance.

There are several common reasons why a withdrawal may be rejected or delayed: (1) KYC incomplete — identity verification documents have not been submitted or approved; (2) Bonus wagering requirements have not been fully met; (3) Bank account details do not match the name on your ipo138 account; (4) The request was made on a weekend or public holiday, causing bank processing delays. Check your KYC status in account settings and ensure all requirements are met before submitting a withdrawal request.

New ipo138 members are eligible for a welcome package that includes a first deposit bonus of up to 100% (subject to certain limits), free spins on selected slots, and free credits to try live casino games. All welcome bonuses will be automatically credited to your account once your first deposit has been successfully processed. Visit the Promotions page to view the latest available offers.

Wagering requirements (rollover) refer to the total amount you must wager before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 50 bonus with a 20x rollover requirement, you need to place a total of RM 1,000 in wagers (RM 50 × 20) before the bonus can be withdrawn. You can monitor your rollover progress in real time under the "Active Bonuses" section in your account dashboard.

The ipo138 VIP Program operates automatically — no separate application needed. Every wager you place automatically accumulates VIP points. Once your VIP points reach a certain threshold, your account is automatically upgraded to a higher VIP tier. VIP benefits include higher cashback rates, larger withdrawal limits, exclusive birthday bonuses, and a dedicated personal account manager for the highest tiers.

ipo138 uses 256-bit SSL encryption for all data transmitted between your device and our servers — the same standard used by leading financial institutions. Passwords are stored using strong cryptographic hashing algorithms. Our fraud detection system monitors account activity 24 hours a day, 7 days a week. Additionally, two-factor authentication (2FA) is available to all members as an extra security layer and is strongly recommended to be enabled.

Go to the Login and click the "Forgot Password" link below the password field. Enter the email address registered to your account. We will send you an email with a password reset link within a few minutes. Click the link, enter a strong new password (at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols), and save. Check your spam or promotions folder if the email does not appear in your main inbox.

Log in to your account, go to "Account Settings" and select "Security". Click on the "Enable 2FA" option. Download the Google Authenticator or Authy app on your smartphone, then scan the QR code displayed on screen. Enter the 6-digit code generated by the app to confirm activation. From this point on, every time you log in, the system will request an additional 2FA code from the authenticator app on your smartphone before access is granted.

ipo138 offers over 500 games across a wide range of categories: video slots from top providers such as Pragmatic Play, PG Soft, Habanero, and Spadegaming; classic table games including baccarat, blackjack, roulette, and sic bo; live casino with real dealers; interactive bingo; and sports betting covering football, basketball, tennis, and esports. All games use a certified Random Number Generator (RNG) to ensure complete fairness.

RTP stands for "Return to Player" — the average percentage of wagered money returned to players over the long term. For example, a slot with 96% RTP means that on average, for every RM 100 wagered, RM 96 is returned to players in winnings. This is a long-term average and not a guarantee of wins in any single session. ipo138 displays the RTP value for each game in its game information so you can make smarter choices.

Yes, most slots and table games at ipo138 offer a demo mode that lets you play with virtual credits without depositing real money. This is the best way to familiarise yourself with game mechanics, understand bonus features, and test strategies before playing with real money. Please note that winnings in demo mode cannot be withdrawn as cash.

Visit the App on the ipo138 website using your Android phone's browser and click the APK download button. Before installation, make sure you have enabled "Allow installation from unknown sources" in your phone's security settings. Download the APK file, tap on it to begin installation, and follow the on-screen instructions. The entire process takes less than 2 minutes.

Yes, the ipo138 app is also available for iOS devices. Visit the App and follow the installation instructions for iOS. Alternatively, you can access the ipo138 website via the Safari browser on your iPhone or iPad — our website is fully responsive and optimised for mobile screens, delivering an experience nearly identical to the native app. Add the website to your Home Screen for faster, more convenient access.

For Android: version 5.0 (Lollipop) or above with at least 2GB RAM and 100MB of free storage. For iOS: version 11.0 or above. A stable internet connection with a minimum speed of 3 Mbps is recommended for a smooth experience, especially for live casino games. A 4G/LTE or WiFi connection delivers the best performance. For high-quality live casino games, a 5G or fast WiFi connection is strongly recommended.

ipo138 provides a range of self-control tools accessible through your account settings: daily/weekly/monthly deposit limits, loss limits, session time limits, play time reminders, and a cooling-off period from 24 hours up to 6 months. For more serious cases, we also offer full self-exclusion. All these tools are designed to help you play within comfortable and responsible limits. Learn more on the Responsible Gaming.

To apply for self-exclusion, log in to your account and go to "Account Settings", then select "Responsible Gaming". Under the "Self-Exclusion" section, choose your preferred period — either 30 days, 90 days, 180 days, or permanent. Once confirmed, your account will be blocked immediately and you will not be able to log in for the selected duration. We take self-exclusion requests seriously and will not grant any exceptions to the set period.